Privacy Policy


Thank you for choosing Mate IPTV Player’ Products and Services!

We at Mate IPTV Player value your privacy and the security of your personal data. Therefore, we want to be transparent with our policies so that you feel comfortable in using our products and services. We will explain how your personal data is collected, used, stored, processed, and shared. We will also explain how you can control your personal data that is shared with us.

This Privacy Policy (“Policy”) will explain exactly how we aim to secure your personal data and protect your privacy.


This Policy sets out the essential details relating to your personal data relationship with Mate IPTV Player. The Policy applies to all Mate IPTV Player products and services. The terms governing your use of the Mate IPTV Player Service are defined in our Terms and Conditions of Use (the “Terms and Conditions of Use”).

From time to time, we may develop new or offer additional products or services. If the introduction of these new or additional products and services results in any material change to the way we collect or process your personal data we will provide you with more information or additional terms or policies. Unless stated otherwise when we introduce these new or additional products or services, they will be subject to this Policy.

The aim of this Policy is to:

  • Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with;
  • Explain the way we use the personal data that you share with us in order to give you a great experience when you are using Mate IPTV Player’ Products and services

We hope this helps you to understand our privacy commitments to you. For information on how to contact us if you ever have any questions or concerns, please see ‘How to contact us’ in the last section of this Policy. Alternatively, if you do not agree with the content of this Policy, then please remember it is your choice whether you want to use Mate IPTV Player’ Products and services.


We have set out in the tables below the categories of personal data we collect and use about you and how we collect it:

The table below describes personal data collected when you sign up for the any of our products and services:

Categories of personal dataDescription of category
User DataThis is the personal data that is provided by you or collected by us to enable you to sign up for and use our products or services. Depending on the type of service you sign up for, this may include your name, username, email address, phone number, birth date, gender, address, and country.Some of the personal data we will ask you to provide is required in order to create your account.


When you use or interact with the any of Mate IPTV Player’ Products or services, we use a variety of technologies to process the personal data we collect about you for various reasons. We have set out in the table below the reasons why we process your personal data, the associated legal bases we rely upon to legally permit us to process your personal data, and the categories of personal data used for these purposes:

Description of why Mate IPTV Player process your personal data (‘processing purpose’)Legal Basis for the processing purposeCategories of personal data used by Mate IPTV Player for the processing purpose
To understand, diagnose, troubleshoot, and fix issues with the Mate IPTV Player’ Products or services.Performance of a ContractLegitimate InterestUser DataUsage Data
To evaluate and develop new features, technologies, and improvements to the Mate IPTV Player’ Products or services.Legitimate InterestConsentUser DataUsage DataVoice Data
For marketing, promotion, and advertising purposes.Legitimate InterestConsentUser DataUsage Data
To comply with legal obligations and law enforcement requests.Compliance with legal obligationsLegitimate interestUser DataUsage DataPayment and Purchase Data
To fulfill contractual obligations with third parties, for example licensing agreements and to take appropriate action with respect to reports of intellectual property infringement and inappropriate content.Legitimate interestUser DataUsage DataPayment and Purchase Data
To establish, exercise, or defend legal claims.Legitimate interestUser DataUsage DataPayment and Purchase Data
To conduct business planning, reporting, and forecasting.Legitimate interestUser DataUsage DataPayment and Purchase Data
To process your payment.Performance of a ContractCompliance with legal obligationsUser DataPayment and Purchase Data
To detect fraud, including fraudulent payments and fraudulent use of our products or services.Performance of a ContractCompliance with legal obligationsLegitimate InterestUser DataUsage DataPayment and Purchase DataPlan Verification Data

If you require further information about the balancing test that Mate IPTV Player has undertaken to justify its reliance on the legitimate interest legal basis under the GDPR, please see ‘How to contact us’ in the last section of this Policy.


We have set out the categories of recipients of the personal data collected or generated through your use of the Mate IPTV Player’ Products or services.


The following personal data will only be shared with the categories of recipients outlined in the table below if:

  • you choose to make use of a specific Mate IPTV Player Products or services feature where sharing of particular personal data is required for the proper use of the Mate IPTV Player Products or services; or
  • you grant us your permission to share the personal data, e.g. by selecting the appropriate setting in the Mate IPTV Player Products or services or authorizing Mate IPTV Player through a presented consent mechanism.

Information we may share

Categories of RecipientsReason for sharing
Payment processorsWe will share your personal data with our payment processors as necessary to enable them to process your payments, and for anti-fraud purposes.
Advertising partnersWe work with advertising partners to enable us to customize the advertising content you may receive on the Mate IPTV Player’ Products or services. These partners help us deliver more relevant ads and promotional messages to you, which may include interest-based advertising (also known as online behavioural advertising), contextual advertising, and generic advertising on our products or services. We and our advertising partners may process certain personal data to help Mate IPTV Player’ understand your interests or preferences so that we can deliver advertisements that are more relevant to you.
Law enforcement and data protection authoritiesWe share your personal data when we in good faith believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant, a court order, or a subpoena. We also share your personal data where we in good faith believe that it is necessary for the purpose of our own, or a third party’s legitimate interest relating to national security, law enforcement, litigation, criminal investigation, protecting the safety of any person, or to prevent death or imminent bodily harm, provided that we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data.
Purchasers of our businessWe will share your personal data in those cases where we sell or negotiate to sell our business to a buyer or prospective buyer. In this situation, Mate IPTV Player’ will continue to ensure the confidentiality of your personal data and give you notice before your personal data is transferred to the buyer or becomes subject to a different privacy policy.


We keep your personal data only as long as necessary to provide you with the Mate IPTV Player Products or services and for legitimate and essential business purposes, such as maintaining the performance of the Mate IPTV Player Products or services, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of any of the Mate IPTV Player’ Products or services.

If you request, we will delete or anonymise your personal data so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal data, including situations such as the following:

  • If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;
  • Where we need to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,
  • Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.


Mate IPTV Player’ Products or services may share your personal data globally with Mate IPTV Player group companies in order to carry out the activities specified in this Policy. Mate IPTV Player may also subcontract processing to, or share your personal data with, third parties located in countries other than your country. Your personal data, therefore, may be subject to privacy laws that are different from those in your country.


We may display advertisements from third parties and other content that links to third-party websites. We cannot control or be held responsible for third parties’ privacy practices and content. If you click on a third-party advertisement or link, please understand that you are leaving the Mate IPTV Player’s Products or services and any personal data you provide will not be covered by this Policy. Please read their privacy policies to find out how they collect and process your personal data.


We are committed to protecting our users’ personal data. We implement appropriate technical and organisational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including pseudonymisation, encryption, access, and retention policies to guard against unauthorised access and unnecessary retention of personal data in our systems.

Your password protects your user account, so we encourage you to use a strong password that is unique to any of your Mate IPTV Player’ Service’s account, never share your password with anyone, limit access to your computer and browser, and log out after having used any of our products or services.


Mate IPTV Player Products or services are not directed to children under the age of 13 years. Mate IPTV Player’ Products or services are also not offered to children whose age makes it illegal to process their personal data or requires parental consent for the processing of their personal data under the GDPR or other local law.

We do not knowingly collect personal data from children under 13 years or under the applicable age limit (the “Age Limit”). If you are under the Age Limit, please do not use the Mate IPTV Player Products or services, and do not provide any personal data to us.

If you are a parent of a child under the Age Limit and become aware that your child has provided personal data to Mate IPTV Player please contact us by using the ‘Open ticket’ form on the Contact Us page.

If we learn that we have collected the personal data of a child under the age of 13 years, we will take reasonable steps to delete the personal data. This may require us to delete the respective Mate IPTV Player Products or services account for that child.


What Are Cookies

Usually, cookies are a set of data stored on user’s personal computers, handheld devices containing information about the users. There are two types of cookies, which Mate IPTV Player may use for tracking.

Session ID Cookies: The information is usually tagged to a particular session. Once the user logs out the cookie is terminated and deleted.

Persistent Cookies: The information is stored as a small text file on the user’s computer for an extended period of time. There is information shared through different browser help files to remove persistent cookies.

Session ID Cookies used by Mate IPTV Player often helps to track the utility pattern of a particular session user, which helps in minimizing system load time, server processing and quick data rendering. Persistent cookies from us may be used for storing information related to passwords and other preferred data from the users. At Mate IPTV Player, we don’t use any cookies that store personally identifiable information.


We at Mate IPTV Player also use log files like most of the website, which may include details about your IP address, ISP (Internet Service Provider), browser type information, referring/ exit pages, time & date stamp, the number of clicks, platform type, broad demographic information and comprehensive use statistics. However, none of the information stored in our Log files is linked to personally identifiable information.


We may occasionally make changes to this Policy.

When we make material changes to this Policy, we’ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Mate IPTV Player’ Products or services or by sending you an email and/or a device notification. We may notify you in advance.

Please, therefore, make sure you read any such notice carefully.


Thank you for reading our Policy. If you have any questions about this Policy, please contact us by using the ‘Open ticket’ form on the Contact Us page, by emailing us at [email protected], or by writing to us at the following address:

We hope you enjoy Mate IPTV Player ’ products and services!